Leather FAQ's

What types of leather do you use in your products? We primarily use full-grain leather, which is known for its durability and natural beauty. Occasionally, we may use top-grain leather for specific products.

Where do you source your leather from? We carefully select our leather from reputable tanneries around the world, ensuring high quality and ethical standards.

Are your products handmade?
Yes, all of our leather goods are meticulously handcrafted by skilled artisans, ensuring attention to detail and craftsmanship in every piece.

Do you offer customization options for your products? Yes, we offer customization options such as embossing initials or logos on certain products. Contact us for more information on customization services.

How should I care for my leather products?
We recommend using a high-quality leather conditioner periodically to keep the leather moisturized and supple. Avoid exposing your leather goods to extreme temperatures or moisture.

What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact us within 30 days of receiving your item for a return or exchange.

Do you ship internationally?
Yes, we ship our leather goods worldwide. Shipping costs and delivery times may vary depending on your location.

Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment.

Do you offer wholesale pricing for retailers? Yes, we offer wholesale pricing for retailers interested in carrying our leather goods. Please contact us for more information on wholesale opportunities.

How can I contact customer support?
You can reach our customer support team via email at [email protected] or by phone at (02) 6585 3966 during our business hours. We're here to assist you with any questions or concerns you may have.